Politika povrata (SaaS)

Datum stupanja na snagu: 01.03.2026
Zadnje ažuriranje: 16.10.2026

Subscription terms for new Evenda accounts

For new Evenda organizer accounts whose signup flow specifies the subscription requirement, a subscription must be set up before using the service. These terms apply to Evenda SaaS and do not change the terms of Oblakkarte.

In the web cabinet, subscriptions are set up through Paddle, our Merchant of Record. Complete Paddle checkout and provide a payment method to start a free 14-day trial. The trial starts when Paddle creates the subscription, not when you register an Evenda account. Access opens after the subscription is confirmed.

No subscription fee is charged for the free trial. Unless you cancel before the trial ends, Paddle automatically charges the payment method for the selected monthly or annual plan and renews it at the interval shown at checkout. The price, currency, applicable taxes and first billing date are shown before you confirm.

You can disable automatic renewal in the Billing section of your Evenda cabinet. Cancel before the billing date to prevent the next charge. Access continues until the end of the confirmed trial or paid period unless the subscription is terminated immediately. Deleting the app does not cancel the subscription.

In the iOS and Android apps, accounts without a current Paddle subscription use App Store or Google Play subscriptions. Prices, trial eligibility and duration, renewal, cancellation and refunds for those purchases follow the terms shown by the respective store. An account with a current Paddle subscription uses that subscription across devices and must not purchase a second subscription in a store.

Accounts registered before the new subscription requirement retain their previously granted trial, paid period and agreed conditions. A later move to Paddle may include an additional 14-day Paddle trial if offered at checkout; existing periods are not changed automatically by this service update.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

These provisions supplement the agreement and take precedence over inconsistent descriptions of signup, trial activation and billing for the accounts described above.

1. Opseg primjene

Ova Politika povrata primjenjuje se na plaćanja klijenata (organizatora događaja) za pristup softveru i uslugama Evenda.io, uključujući tarife i povezane funkcije.

2. Naknada pretplate

Sve pretplate se naplaćuju unaprijed na redovnoj osnovi (mjesečno ili godišnje — ovisno o odabranom planu).

Kupnjom pretplate pristajete na uvjete plaćanja koji su navedeni u trenutku kupnje.

3. Uvjeti povrata

Možete zatražiti potpuni povrat novca u roku od 14 dana od datuma plaćanja. Za povrat nas kontaktirajte na [email protected] ili pošaljite zahtjev putem osobnog računa. Odobreni povrati obrađuju se putem izvornog načina plaćanja.

Nakon isteka početnog razdoblja od 14 dana, povrat se u pravilu ne odobrava u slučaju:

• djelomično iskorištenih razdoblja pretplate;
• neiskorištenih značajki;
• neiskorištavanja usluge nakon plaćanja.

Osim toga, povrat može biti odobren prema nahođenju Evenda.io u sljedećim slučajevima:

• dvostruko naplaćivanje;
• tehničke pogreške koje otežavaju pristup usluzi;
• pogreške naplate.

4. Probno razdoblje (ako je primjenjivo)

Ako se nudi besplatno probno razdoblje, klijent sam odgovara za otkazivanje pretplate prije njegova završetka.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

5. Otkazivanje pretplate

Kupac može otkazati pretplatu u bilo koje vrijeme.

Otkazivanje stupa na snagu po završetku tekućeg obračunskog razdoblja.

Ne nudi se proporcionalni povrat za preostalo razdoblje.

6. Obrada plaćanja

Plaćanja mogu obrađivati treći pružatelji platnih usluga, uključujući Paddle.

Za zahtjeve za povrat plaćanja pretplate upućuju se podršci Evenda.io. Nakon odobrenja povrat se obrađuje istim načinom plaćanja kojim je izvedeno početno plaćanje.

7. Osporavanje plaćanja (chargeback)

Preporučuje se kontaktirati podršku Evenda.io prije iniciranja chargeback.

Neosnovani chargeback mogu dovesti do suspenzije ili ukidanja računa.

8. Kontakti

Za pitanja o povratu obratite se: [email protected]