Politika povraćaja (SaaS)

Datum stupanja na snagu: 01.03.2026
Poslednje ažuriranje: 16.10.2026

Subscription terms for new Evenda accounts

For new Evenda organizer accounts whose signup flow specifies the subscription requirement, a subscription must be set up before using the service. These terms apply to Evenda SaaS and do not change the terms of Oblakkarte.

In the web cabinet, subscriptions are set up through Paddle, our Merchant of Record. Complete Paddle checkout and provide a payment method to start a free 14-day trial. The trial starts when Paddle creates the subscription, not when you register an Evenda account. Access opens after the subscription is confirmed.

No subscription fee is charged for the free trial. Unless you cancel before the trial ends, Paddle automatically charges the payment method for the selected monthly or annual plan and renews it at the interval shown at checkout. The price, currency, applicable taxes and first billing date are shown before you confirm.

You can disable automatic renewal in the Billing section of your Evenda cabinet. Cancel before the billing date to prevent the next charge. Access continues until the end of the confirmed trial or paid period unless the subscription is terminated immediately. Deleting the app does not cancel the subscription.

In the iOS and Android apps, accounts without a current Paddle subscription use App Store or Google Play subscriptions. Prices, trial eligibility and duration, renewal, cancellation and refunds for those purchases follow the terms shown by the respective store. An account with a current Paddle subscription uses that subscription across devices and must not purchase a second subscription in a store.

Accounts registered before the new subscription requirement retain their previously granted trial, paid period and agreed conditions. A later move to Paddle may include an additional 14-day Paddle trial if offered at checkout; existing periods are not changed automatically by this service update.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

These provisions supplement the agreement and take precedence over inconsistent descriptions of signup, trial activation and billing for the accounts described above.

1. Opseg primene

Ova Politika povraćaja se odnosi na plaćanja klijenata (organizatora događaja) za pristup softveru i servisima Evenda.io, uključujući tarifne planove i povezane funkcije.

2. Naknada za pretplatu

Sve pretplatničke uplate se naplaćuju unapred na redovnoj osnovi (mesečno ili godišnje — u zavisnosti od izabranog plana).

Kupovinom pretplate prihvatate uslove naplate prikazane u trenutku kupovine.

Uslovi povraćaja

Možete zatražiti potpun povraćaj sredstava u roku od 14 dana od datuma plaćanja. Da biste zatražili povraćaj, kontaktirajte nas na [email protected] ili pošaljite zahtev putem korisničkog naloga. Odobreni povraćaji obrađuju se putem originalnog načina plaćanja.

Nakon isteka početnog perioda od 14 dana, povraćaj se u pravilu ne odobrava u vezi sa:

• delimično iskorišćeni periodi pretplate;
• neiskorišćene funkcije;
• neiskorišćenja usluge nakon plaćanja.

Pored toga, povraćaj može biti odobren po nahođenju Evenda.io u sledećim slučajevima:

• duplo zaduženje;
• tehničke smetnje koje sprečavaju pristup servisu;
• greške u fakturisanju.

4. Probni period (ako primenljivo)

Ako se nudi besplatan probni period, klijent sam odgovoran za otkazivanje pretplate pre njenog završetka.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

5. Otkazivanje pretplate

Klijent može otkazati pretplatu u bilo koje vreme.

Otkazivanje stupa na snagu po završetku tekućeg obračunskog perioda.

Proporcionalni povraćaj za preostali period nije dostupan.

6. Obrada plaćanja

Plaćanja mogu biti obrađena od strane spoljašnjih platnih provajdera, uključujući Paddle.

Za zahteve za povraćaj sredstava za pretplatu se šalju podršci Evenda.io. Po odobrenju, povraćaj se vrši istim načinom plaćanja kao i početno plaćanje.

7. Osporavanje plaćanja (chargeback)

Preporučuje se da kontaktirate podršku Evenda.io pre pokretanja chargeback-a.

Neosnovani chargeback-ovi mogu dovesti do obustavljanja ili ukidanja računa.

8. Kontakti

Za pitanja povraćaja obratite se: [email protected]