Kebijakan Pengembalian (SaaS)

Tanggal berlakunya: 01.03.2026
Pembaruan terakhir: 16.10.2026

Subscription terms for new Evenda accounts

For new Evenda organizer accounts whose signup flow specifies the subscription requirement, a subscription must be set up before using the service. These terms apply to Evenda SaaS and do not change the terms of Oblakkarte.

In the web cabinet, subscriptions are set up through Paddle, our Merchant of Record. Complete Paddle checkout and provide a payment method to start a free 14-day trial. The trial starts when Paddle creates the subscription, not when you register an Evenda account. Access opens after the subscription is confirmed.

No subscription fee is charged for the free trial. Unless you cancel before the trial ends, Paddle automatically charges the payment method for the selected monthly or annual plan and renews it at the interval shown at checkout. The price, currency, applicable taxes and first billing date are shown before you confirm.

You can disable automatic renewal in the Billing section of your Evenda cabinet. Cancel before the billing date to prevent the next charge. Access continues until the end of the confirmed trial or paid period unless the subscription is terminated immediately. Deleting the app does not cancel the subscription.

In the iOS and Android apps, accounts without a current Paddle subscription use App Store or Google Play subscriptions. Prices, trial eligibility and duration, renewal, cancellation and refunds for those purchases follow the terms shown by the respective store. An account with a current Paddle subscription uses that subscription across devices and must not purchase a second subscription in a store.

Accounts registered before the new subscription requirement retain their previously granted trial, paid period and agreed conditions. A later move to Paddle may include an additional 14-day Paddle trial if offered at checkout; existing periods are not changed automatically by this service update.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

These provisions supplement the agreement and take precedence over inconsistent descriptions of signup, trial activation and billing for the accounts described above.

1. Ruang Lingkup

Kebijakan pengembalian ini berlaku untuk pembayaran pelanggan (penyelenggara acara) untuk akses ke perangkat lunak dan layanan Evenda.io, termasuk rencana tarif dan fungsi terkait.

2. Biaya berlangganan

Semua pembayaran berlangganan dibayarkan di muka secara berkala (bulanan atau tahunan—tergantung pada rencana yang dipilih).

Dengan mendaftar langganan, Anda setuju dengan syarat pembayaran yang disajikan pada saat pembelian.

3. Syarat Pengembalian

Anda dapat meminta pengembalian dana penuh dalam 14 hari sejak tanggal pembayaran. Untuk meminta pengembalian, hubungi kami di [email protected] atau kirim permintaan melalui akun pribadi Anda. Pengembalian yang disetujui diproses melalui metode pembayaran asli.

Setelah periode awal 14 hari berakhir, pengembalian dana biasanya tidak diberikan untuk:

• periode langganan yang sebagian telah digunakan;
• fungsi yang tidak digunakan;
• tidak menggunakan layanan setelah pembayaran.

Selain itu, pengembalian dapat diberikan atas kebijakan Evenda.io dalam kasus berikut:

• penagihan ganda;
• gagal teknis yang menghambat akses ke layanan;
• kesalahan penagihan.

4. Masa percobaan (jika berlaku)

Jika periode percobaan gratis ditawarkan, pelanggan bertanggung jawab sendiri untuk membatalkan langganan sebelum berakhir.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

5. Pembatalan langganan

Pelanggan dapat membatalkan langganan kapan saja.

Pembatalan berlaku sejak akhir periode penagihan saat ini.

Pengembalian proporsional untuk sisa periode tidak diberikan.

6. Pemrosesan pembayaran

Pembayaran dapat diproses oleh penyedia pembayaran pihak ketiga, termasuk Paddle.

Permintaan pengembalian untuk pembayaran berlangganan dikirim ke dukungan Evenda.io. Setelah disetujui, pengembalian dilakukan dengan cara pembayaran yang sama seperti pembayaran awal.

7. Penolakan pembayaran (chargeback)

Disarankan untuk menghubungi dukungan Evenda.io sebelum memulai chargeback.

Chargeback yang tidak berdasar dapat membuat akun ditangguhkan atau dihentikan.

8. Kontak

Untuk pertanyaan mengenai pengembalian hubungi: [email protected]