Brief answers to popular questions.
Who receives money for sold tickets?
Money goes directly to the organizer's account, who is indicated as the seller on the event page. The platform provides a technical solution for sales and entry control and does not hold buyers' funds.
Who processes the payment?
The payment is processed by the payment service connected to your company and is credited directly to your account. The platform does not act as a payment intermediary and does not store funds.
What payment methods are available to buyers?
Available payment methods depend on the country of registration of your company and the selected payment service through which payments go directly to your account. Typically, bank cards, Apple Pay and Google Pay are supported if available from the connected provider.
In which currencies can payments be accepted?
The payment currency is determined by your company's jurisdiction and the payment service terms. The platform supports work with various currencies, including EUR, USD, RSD and RUB, if such capability is available from the provider.
How quickly are funds credited?
Crediting terms depend on the regulations of the bank and payment service connected to your company and can range from a few minutes to standard banking terms.
Can tickets be sold under your own brand?
Yes. All event pages are designed under your brand — with logo, brand style and seller details. If needed, you can connect a showcase of all events as a separate page.
Are my events published in the platform's general catalog?
Publication in the general catalog is optional. You decide whether to sell tickets only on your own pages or additionally place the event in the platform catalog.
How does entry control work at events?
The buyer receives an electronic ticket with a QR code. At entry, a mobile app for controllers is used, which allows scanning and verifying tickets, recording attendance and preventing re-entry.
On which platforms is the mobile app for controllers available?
The mobile app for ticket verification is available on iOS and Android. The number of controllers and their roles depend on the selected plan.
Are UTM tags tracked when selling tickets?
Yes. UTM tags are tracked and displayed in internal statistics. They are automatically linked to orders, allowing you to track sales sources and advertising channel effectiveness.
Can promo codes be created and their effectiveness analyzed?
Yes. You can create promo codes and provide discounts on orders. Promo code usage is recorded in the system and displayed in statistics, allowing you to evaluate their effectiveness and contribution to sales.
Can multiple legal entities be managed?
Yes. Multiple legal entities can be connected in one account, including those registered in different countries. Separate details and reporting are used for each seller.
Who is responsible to buyers?
The event organizer indicated as the seller on the event page is responsible to buyers. The platform acts as a technical partner.
Are there limits on the number of events and tickets?
Limits depend on the selected plan. You can start with a basic plan and scale as sales grow.
Is technical integration needed to get started?
No. You can start selling without development and complex integration. An API is available for advanced scenarios (by plan).
Can I start for free?
Yes. A free plan is available to get familiar with the platform and launch your first event.
