Terms of Use

Effective date: 01.03.2026
Last updated: 01.03.2026

These Terms of Use for the Evenda website and service (“Terms”) govern access to and use of the evenda.io website, associated subdomains, personal account, software, tools, APIs, widgets, event pages, and other services provided by ZURKA CE BITI DOO (“Evenda,” “we,” “us,” “our service”).

By using the Evenda website or service, you confirm that you have read, understood, and accepted these Terms. If you do not agree to the Terms, you must not use the website or service.

1. Company Information

The Evenda service is provided by:

ZURKA CE BITI DOO
Tax ID: 114432064
VAT ID: 22023195
Belgrade, Kraljice Natalije 11, Serbia
Email: [email protected]

2. About the Evenda service

Evenda is a SaaS platform for event organizers that provides tools for:

• creating and publishing event pages;
• managing events, orders, tickets, and participants;
• integration of the organizer's own payment methods;
• sales of subscriptions to the service;
• automation of processes related to event planning.

Evenda is not a ticket seller, unless otherwise expressly stated on a case-by-case basis.

Evenda is not a party to the ticket purchase agreement between the buyer and the event organizer.

Evenda does not accept payments from customers for tickets into its accounts, unless otherwise expressly stated in a specific payment scenario or a separate agreement.

In all standard platform scenarios:

• the organizer acts as the ticket seller;
• The organizer independently determines the terms and conditions regarding sales, participation, returns, and customer service;
• The organizer independently accepts payments into their bank accounts, payment system accounts, or other payment details they own.

3. User categories

Users of the service may include:

• website visitors;
• ticket buyers;
• event organizers;
• representatives of the organizers, team members, and other authorized users of the organizer's account.

For the purposes of these Terms and Conditions:

• “Organizer” means a person or organization that creates, publishes, and manages an event and sells tickets through the Evenda platform;
• “Buyer” — a person who views an event, places an order, or purchases a ticket from the organizer;
• “Content” refers to text, images, videos, descriptions, logos, documents, event rules, prices, seating charts, and other information posted on the service.

4. Account and Access to the Service

You may need to create an account to use certain features of Evenda.

The user agrees to:

• provide accurate, up-to-date, and complete information;
• Do not share access to your account with third parties without permission;
• keep your login, password, and other access credentials confidential;
• Please notify us immediately of any unauthorized access or suspected account compromise.

The user is responsible for all actions taken through their account, unless they can prove that such actions were caused by Evenda.

We reserve the right to request proof of identity, company status, and the representative’s authority, as well as any documents necessary to verify the organizer, ensure the security of the service, prevent fraud, and comply with legal requirements or the rules of our payment partners.

5. Subscription and paid features

Access to certain Evenda features may be provided on a paid basis through a subscription or another pricing plan.

By subscribing to Evenda, you agree that:

• you pay for access to the software and the service's features;
• Payment for an Evenda subscription does not constitute payment for tickets, events, or the organizer’s services;
• Rates, features, limits, renewal terms, and cancellation procedures may be specified on the website, in your account, or in a separate agreement;
• We reserve the right to change rates and features by providing reasonable advance notice, unless otherwise required by applicable law or a separate agreement.

If a subscription is automatically renewed, the terms of the automatic renewal, the billing date, and the cancellation procedure must be communicated to the user before the subscription is processed.

6. Ticket Sales and the Relationship Between the Buyer and the Organizer

If a customer purchases a ticket for an event, the ticket purchase agreement is entered into not with Evenda, but directly with the organizer listed on the event page, at checkout, in the order, on the ticket, or in the accompanying materials.

The organizer is solely responsible for:

• the content and legality of the event;
• accuracy of the event description;
• ticket prices, fees, and terms and conditions;
• compliance with applicable laws;
• returns, exchanges, cancellations, rescheduling, and customer complaints;
• taxes, fees, fiscalization, and accounting;
• compliance with the rules of payment systems and banks;
• Assisting customers with questions about the event.

Unless otherwise expressly stated, Evenda provides only the technical infrastructure for publishing information, processing orders, generating tickets, sending notifications, and other digital processes.

7. Ticket payments

In all standard scenarios on the platform, ticket payments are made to the organizer using:

• the organizer's bank account;
• a payment system account linked by the organizer;
• other payment details belonging to the organizer.

Evenda does not act as a payment agent, payment institution, bank, acquirer, or recipient of funds for tickets, unless otherwise expressly provided for in a separate agreement or specifically described in a product description.

Evenda is not responsible for:

• a bank or payment provider's refusal to process the transaction;
• delays in the transfer of funds to the organizer;
• fees charged by the bank, PSP, or acquirer;
• chargeback, dispute, fraud case, or other claims related to a payment transaction, except in cases where the damage is directly caused by a breach on the part of Evenda.

8. Refunds, Cancellations, and Rescheduling of Events

The policy regarding returns, cancellations, and rescheduling is determined by the organizer, unless otherwise specified for a particular event.

If a customer requests a refund or files a complaint regarding a ticket, an event, the quality of service, venue access, cancellation, rescheduling, or the content of an event, such a complaint must be directed to the organizer.

Evenda has the right, but is not obligated, to:

• forward customer inquiries to the organizer;
• facilitate communication between the parties;
• temporarily restrict access to an event or an organizer’s account in the event of valid complaints, suspected fraud, or violations of the law.

9. Organizer Content and User Content

The user retains the rights to their content unless otherwise provided by law or a separate agreement.

By posting content on Evenda, the user grants Evenda a non-exclusive, worldwide, royalty-free license to use the content to the extent necessary to:

• posting and displaying content on the platform;
• technical processing, storage, copying, and adaptation;
• promoting published event pages within the service;
• to ensure the proper functioning of the website, applications, email notifications, APIs, and integrations.

The user warrants that:

• has all necessary rights to the content being posted;
• the content does not violate the law, the rights of third parties, copyrights, trademarks, the right of publicity, honor, dignity, or business reputation;
• The content does not contain false, misleading, or fraudulent information.

10. Prohibited Uses

The user is not permitted to:

• use the service for illegal activities;
• post false, fraudulent, or misleading content;
• sell prohibited goods, services, or access under the guise of an event;
• use the service for spamming, phishing, circumventing restrictions, testing vulnerabilities without permission, unauthorized access, or automated abuse;
• infringe upon the intellectual property rights of third parties;
• interfere with the operation of the website, API, infrastructure, or security measures;
• use the service in a way that could harm Evenda, other users, buyers, organizers, or partners.

We reserve the right, at our sole discretion, to remove content, restrict access, suspend, or terminate an account if we have reason to believe that a user is violating these Terms, the law, the rights of third parties, security requirements, or the rules of fair use.

11. Verification and Moderation

Evenda reserves the right, but is not obligated, to moderate events, accounts, pages, descriptions, images, prices, contact information, and other materials.

We have the right to:

• request documents regarding the company, the individual, their authority, and their right to hold the event;
• suspend the publication of the event until the review is complete;
• hide or remove an event if there are complaints, signs of legal violations, inaccurate information, security threats, or reputational risks;
• restrict the use of certain functions until the verification is complete.

The fact that we moderate or verify content does not imply that Evenda endorses the legality, quality, safety, or integrity of the organizer or the event.

12. Evenda's Intellectual Property

All rights to the website, software, interface design, databases, trademarks, logos, platform content, code, API, service structure, and other elements of Evenda are owned by Evenda or its licensors.

The user is granted no rights other than a limited, revocable, non-exclusive, and non-transferable right to use the service in accordance with these Terms.

The following is prohibited:

• copy, decompile, modify, adapt, sell, rent, license, or otherwise use elements of the service outside the scope of its intended functionality;
• extract the source code, except in cases expressly permitted by law;
• use Evenda's trademarks without our written consent.

13. Service Availability

We strive to ensure the service operates smoothly, but we do not guarantee that the website and all its features will be available continuously, without errors, delays, or interruptions.

Evenda has the right to:

• perform technical work;
• update, modify, or discontinue specific features;
• temporarily restrict access for technical, legal, or security reasons.

To the extent possible, we will act reasonably and in good faith when imposing such restrictions.

14. Disclaimer of Warranties

The service is provided "as is" and "as available," unless otherwise expressly provided by applicable law or a separate agreement.

Evenda does not guarantee:

• the commercial outcome of using the service;
• achieving sales, traffic, or conversions;
• no complaints, chargebacks, fraud, cancellations, or losses;
• compatibility with all external systems, devices, browsers, banks, or payment providers;
• the smooth operation of third-party services and integrations.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Evenda shall not be liable for:

• actions or omissions on the part of organizers, buyers, venues, contractors, and other third parties;
• event details;
• cancellation, postponement, program changes, denial of entry, resale, or fraud on the part of the organizer;
• errors in the event description, dates, prices, seating chart, and admission rules;
• failures or disruptions on the part of payment providers, banks, email services, telecommunications providers, hosting providers, CDNs, cloud infrastructure providers, and other third parties;
• indirect losses, lost profits, loss of data, damage to business reputation, or loss of anticipated income.

Evenda’s aggregate liability for any claim arising from the use of the service is limited to the amount actually paid by the Evenda user for the subscription during the three months preceding the event giving rise to the claim, unless otherwise required by mandatory law.

Nothing in these Terms excludes or limits any liability that cannot be excluded by law.

16. Compensation for losses

The Organizer agrees to indemnify Evenda against any losses, expenses, claims, fines, costs, and third-party claims arising from:

• a breach of these Terms by the organizer;
• an illegal event, content, or sales method;
• customer complaints regarding returns, taxes, fiscalization, the quality of the event, or the organizer’s failure to fulfill its obligations;
• violations of third-party rights;
• providing false, inaccurate, or misleading information.

17. Privacy and Personal Data

Personal data is processed in accordance with Evenda’s Privacy Policy and, where applicable, additional agreements with the organizers.

Depending on the specific data processing scenario, Evenda may act as:

• an independent data controller;
• a data processor acting on behalf of the organizer;
• a separate controller for specific categories of data related to security, billing, analytics, support, and legal compliance.

By using this service, the user confirms that they have read the Privacy Policy.

18. Third-party services and integrations

The service may include integrations, links, widgets, or connections to third-party products, including payment systems, email providers, analytics platforms, CRMs, maps, streaming services, social media, and other external services.

Evenda does not control and is not responsible for the content, availability, security, legality, or operating policies of such third-party services.

The use of third-party services may be governed by the specific terms and policies of the respective providers.

19. Termination of Access

We reserve the right to temporarily restrict or terminate a user’s access to the service, in whole or in part, at any time if:

• the user has violated these Terms;
• the use of the service poses risks to security, reputation, legal compliance, or other users;
• there are valid complaints, signs of fraud, or abuse;
• the user does not pay for the subscription;
• We are required to do so by law, by order of a court, a government agency, a bank, a payment partner, or another competent authority.

The user has the right to discontinue use of the service at any time. Discontinuing use does not relieve the user of any obligations that arose prior to the date of discontinuation.

20. Changes to the Terms

Evenda reserves the right to modify these Terms.

The latest version is always posted on the website. If the changes are significant, we will make every effort to notify users in a reasonable manner, such as via the website, email, or your account dashboard.

By continuing to use the service after the new version takes effect, you agree to the updated Terms.

21. Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Serbia.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including matters relating to their formation, performance, breach, termination, or invalidity, shall be subject to the exclusive jurisdiction of the competent court in Belgrade, Republic of Serbia, unless otherwise required by mandatory provisions of applicable law.

Before taking legal action, the parties should, if possible, attempt to resolve the dispute by sending a written request to: [email protected].

22. Electronic Form and Notifications

The user agrees that Evenda may send notifications, legally significant messages, service emails, warnings, and information about changes via:

• email;
• personal account interface;
• notices on the website;
• other electronic channels used by the service.

Electronic communication is permitted to the fullest extent allowed by law.

23. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Evenda’s failure to exercise any right or provision of the Terms does not constitute a waiver of such right.

These Terms, together with the Privacy Policy, Cookie Policy, applicable rates, service rules, and other documents directly referenced herein, constitute the entire agreement between the user and Evenda regarding the use of the website and the service.

24. Contact Information

If you have any questions about these Terms, please contact us:

ZURKA CE BITI DOO
VAT ID: 114432064
Tax ID: 22023195
Belgrade, Kraljice Natalije 11, Serbia
[email protected]