Organizer Agreement

Effective date: 01.03.2026
Last updated: 01.03.2026

This Agreement with the Event Organizer (“Agreement”) governs the terms of use of the Evenda SaaS platform by event organizers and their authorized representatives.

This Agreement is entered into between:

ZURKA CE BITI DOO
Tax ID: 114432064
Mobile: 22023195
Belgrade, Kraljice Natalije 11, Serbia
Email: [email protected]

(hereinafter “Evenda”)

and

the person who registers an organizer account, accepts this Agreement, or uses the Evenda platform as an event organizer
(hereinafter referred to as the “Organizer”).

By using the Evenda platform as an organizer, you confirm that you have read, understood, and accepted this Agreement. If you do not agree to its terms, you must not register an organizer account or use the Evenda platform.

1. Subject Matter of the Agreement

1.1. Evenda provides the Organizer with access to a SaaS platform for:

• creating and publishing event pages;
• managing events, tickets, orders, and attendees;
• configuring the organizer’s account and their team;
• using administration tools, analytics, notifications, and other platform features;
• integrating the organizer’s own payment methods;
• subscribing to the Evenda service.

1.2. Evenda provides software and technical infrastructure and does not become a party to the transaction between the Organizer and the ticket purchaser, unless otherwise expressly stated in a separate written agreement.

2. Legal Status of Evenda and the Organizer

2.1. As part of the standard service model:

• Evenda is a provider of software and technical infrastructure;
• The Organizer is the entity that publishes the event, sells tickets, and provides related services to buyers;
• The ticket purchase agreement is concluded between the buyer and the Organizer;
• Evenda is not a ticket seller;
• Evenda is not a party to the ticket purchase agreement between the buyer and the Organizer;
• Evenda does not accept buyers’ funds for tickets into its accounts, unless otherwise expressly provided for in a separate agreement;
• The Organizer independently accepts payments into its bank accounts, its payment system accounts, or other payment details belonging to it.

2.2. The Organizer agrees that Evenda is not an agent, commission agent, distributor, payment agent, bank, payment institution, employer, partner, or representative of the Organizer, unless otherwise expressly provided for in a separate written agreement.

3. Who Can Be an Organizer

3.1. The organizer may be:

• legal entity;
• sole proprietor;
• other entity authorized to organize events, list them on the platform, and sell tickets in accordance with applicable law.

3.2. The person accepting this Agreement on behalf of the Organizer confirms that they have the necessary authority to enter into this Agreement and to use Evenda on behalf of the Organizer.

3.3. If Evenda has reasonable grounds to believe that such authorization is lacking, Evenda reserves the right to request supporting documents and restrict access until the verification is complete.

4. Organizer's Account

4.1. To use the platform, the Organizer must register an account and provide the requested information.

4.2. The Organizer agrees to:

• provide accurate, up-to-date, and complete data;
• keep data up to date;
• ensure the confidentiality of usernames, passwords, and other means of access;
• grant access to team members in good faith and only to the extent necessary;
• immediately notify Evenda of any suspected unauthorized access or account compromise.

4.3. The Organizer is responsible for all actions taken through its account, as well as for the actions of its employees, contractors, representatives, and other persons who have been granted access to the account at its request or on its behalf.

5. Subscription, Pricing, and Access to Features

5.1. Access to Evenda may be provided on a free, limited, or paid basis, depending on the selected plan.

5.2. The Organizer agrees that:

• The Organizer pays for access to Evenda’s functionality as a SaaS service;
• Payment for the Evenda subscription does not constitute payment for tickets, events, or the Organizer’s services;
• The scope of features, limits, price, billing period, and other terms of the plan are determined by Evenda and published on the website, in the personal account, or in a separate commercial offer;
• Evenda reserves the right to update rates, limits, and functionality by notifying the Organizer in a reasonable manner in advance, unless otherwise provided by applicable law.

5.3. If the subscription includes automatic renewal, the procedures for renewal, billing, cancellation, and termination of the subscription must be communicated to the Organizer prior to the selection of the applicable plan.

5.4. Evenda reserves the right to restrict access to paid features in the event of non-payment or late payment.

6. The Organizer’s Independent Activities

6.1. The Organizer shall, on its own initiative and at its own risk:

• creates and publishes events;
• sets prices, ticket categories, dates, attendance rules, and refund policies;
• manages sales, orders, attendees, and communication with buyers;
• selects and integrates payment methods;
• processes ticket payments;
• organizes the event;
• fulfills obligations to buyers;
• pays taxes, fees, and other mandatory payments;
• ensures fiscal compliance, cash discipline, and accounting and tax record-keeping;
• complies with the requirements of banks, payment systems, payment providers, regulators, and legislation;
• ensures the legality of the event, content, and sales methods.

6.2. The Organizer is not authorized to represent Evenda as a ticket seller, the recipient of ticket payments, or the party responsible to ticket buyers for the conduct of the event, unless otherwise expressly agreed in writing.

7. Ticket payments

7.1. The Organizer confirms and agrees that in the standard Evenda model:

• The buyer pays for the ticket to the Organizer;
• Ticket proceeds are not credited to Evenda, but to the Organizer or to the Organizer’s own payment infrastructure;
• Evenda does not withhold or hold ticket sales revenue;
• Evenda is not responsible for settlements between the Organizer and its bank, acquirer, payment service, PSP, processor, or other payment provider.

7.2. The organizer is solely responsible for:

• the correctness of payment method integration;
• the lawful use of your bank accounts and payment accounts;
• compliance of payment transactions with applicable laws;
• refunds, chargebacks, disputes, fraud claims, and other payment-related disputes;
• providing customers with appropriate payment, settlement, and tax documents, if required.

7.3. Evenda may receive limited technical status updates and payment metadata solely to the extent necessary to display payment results, order status, and platform performance.

8. The Organizer’s Obligations to Customers

8.1. The organizer is solely responsible to customers for all matters related to the event and ticket sales, including:

• accuracy and completeness of the event description;
• authorization to hold the event;
• compliance of content and promotional materials with the law;
• accuracy of dates, times, locations, programs, seating charts, ticket categories, and other details;
• admission of visitors to the event;
• event quality and fulfillment of promised conditions;
• cancellation, rescheduling, or changes to the program;
• refunds, exchanges, compensation, and handling of claims;
• customer service and responses to customer inquiries;
• compliance with applicable consumer protection requirements.

8.2. Evenda shall not be liable for the Organizer’s acts or omissions toward customers, unless otherwise expressly provided for in a separate written agreement.

9. Organizer's Content

9.1. The Organizer is solely responsible for all content posted on the platform, including event descriptions, images, videos, logos, terms of participation, prices, ticket categories, refund policies, seating charts, and other materials.

9.2. The Organizer guarantees that:

• has all necessary rights to the content being posted;
• the content is accurate and does not mislead users;
• the content does not violate the law, the rights of third parties, intellectual property rights, the right of publicity, honor, dignity, or business reputation;
• the content does not contain prohibited, fraudulent, harmful, or illegal information.

9.3. The Organizer retains all rights to its content but grants Evenda a non-exclusive, royalty-free license to use such content to the extent necessary for the platform to operate, display events, send notifications, and ensure the functioning of the API, applications, and internal promotion of events within the service.

10. Prohibited Actions

10.1. The Organizer may not use Evenda for:

• illegal activities;
• posting false, fraudulent, or misleading events;
• selling prohibited goods, services, or access under the guise of an event;
• infringing on intellectual property rights, consumer rights, or other third-party rights;
• distributing prohibited, discriminatory, extremist, harmful, or other illegal content;
• spam, phishing, abuse, circumvention of restrictions, unauthorized vulnerability testing, or other misuse of the Evenda infrastructure.

10.2. The Organizer guarantees that all events, descriptions, images, texts, prices, terms of participation, and other materials published by it are lawful, accurate, and do not infringe upon the rights of third parties.

11. Verification, Audits, and KYC

11.1. Evenda has the right to request from the Organizer the documents and information necessary for:

• verification of the Organizer’s identity, authority, and status;
• verification of a company, entrepreneur, or other entity;
• verification of the right to hold a specific event;
• verification of the payment model and connected payment methods;
• compliance with legal requirements, security, anti-fraud, risk management, and Evenda’s internal policies;
• review of complaints, claims, and incidents.

11.2. Evenda reserves the right to:

• restrict access to certain features until the verification process is complete;
• deny publication or hide an event until the required documents are provided;
• suspend or terminate access to the service if verification is not passed, false information is provided, or significant risks are identified.

11.3. Conducting a verification does not imply that Evenda endorses the legality, quality, safety, or integrity of the Organizer or its event.

12. Moderation and Restrictions

12.1. Evenda reserves the right, but is not obligated, to moderate accounts, events, descriptions, images, prices, payment details, return policies, and other materials posted by the Organizer.

12.2. Evenda reserves the right to remove, hide, restrict, block, or suspend the publication of an event or access to the Organizer’s account if:

• The organizer is in breach of this Agreement;
• there are signs of illegal activity, fraud, abuse, or other misconduct;
• we have received valid complaints from buyers, rights holders, banks, payment providers, regulators, or other parties;
• inaccurate, prohibited, or misleading content has been posted;
• use of the service poses risks to buyers, other users, Evenda, or third parties;
• Evenda is required to do so by law, court order, or at the request of a government agency, bank, payment provider, or other competent authority.

12.3. If possible and permissible from the standpoint of the law, security, and the prevention of abuse, Evenda will endeavor to inform the Organizer of the reason for the restriction.

13. The Organizer's Team and Access Rights

13.1. The Organizer may grant access to the account to their team within the scope of Evenda’s available features.

13.2. The organizer is responsible for:

• the correct assignment of roles and access rights;
• the actions of all invited users;
• revoking access for individuals who have lost their authority;
• the legality of granting such individuals access to data, orders, events, and other information.

13.3. Evenda is not obligated to resolve disputes within the Organizer’s team and reserves the right to rely on current access settings and the data available to it until proper confirmation to the contrary is received.

14. Personal Data

14.1. Depending on the specific scenario for the processing of personal data:

• Evenda may act as a data controller with respect to the Organizer’s data, its team, subscriptions, billing, support, security, and service analytics;
• Evenda may act as a data processor on behalf of the Organizer with respect to the data of buyers, participants, and other individuals whose data the Organizer processes through the platform.

14.2. If Evenda processes personal data on behalf of the Organizer, such relationship is governed by the Data Processing Agreement, which forms an integral part of this Agreement, unless otherwise expressly provided for in a separate written agreement.

14.3. The Organizer confirms that:

• has a legitimate basis for processing personal data through Evenda;
• duly informs data subjects where required;
• does not instruct Evenda to process data in violation of applicable law;
• is solely responsible for the legality of the content of its forms, fields, notifications, and communication scripts with customers and participants.

15. Privacy

15.1. Each party agrees not to disclose the other party’s confidential information received in connection with this Agreement, except in the following cases:

• when disclosure is required by law;
• when disclosure is necessary to enforce this Agreement and ensure the proper functioning of the service;
• when the information is already publicly available through no fault of the receiving party;
• when the other party has given written consent to the disclosure.

15.2. Confidential information includes, in particular, non-public commercial terms, technical documentation, account information, internal processes, security data, statistics, support correspondence, and other non-public information.

16. Evenda's Intellectual Property

16.1. All rights to the Evenda platform, including the website, software, interfaces, design, code, database, API, trademarks, platform content, and other elements of the service, are owned by Evenda or its licensors.

16.2. The Organizer is granted a limited, revocable, non-exclusive, non-transferable right to use Evenda solely to the extent necessary for the lawful use of the service under this Agreement.

16.3. The Organizer is not entitled to:

• copy, modify, adapt, decompile, extract source code, or otherwise use Evenda beyond its intended functionality;
• sell, rent, sublicense, or otherwise commercialize the Evenda platform as a software product;
• use Evenda’s trademarks without written consent.

17. Service Availability

17.1. Evenda strives to ensure the stable operation of the platform, but does not guarantee that the service will be available continuously, without errors, delays, or interruptions.

17.2. Evenda reserves the right to:

• perform technical work;
• update, modify, or discontinue certain features;
• temporarily restrict access for technical, legal, or security reasons.

18. Disclaimer of Warranties

18.1. Evenda provides the service on an “as is” and “as available” basis, unless otherwise expressly provided for in a separate agreement or by mandatory legal provisions.

18.2. Evenda does not guarantee:

• achieving a specific business outcome;
• a specific volume of sales, conversions, profit, traffic, or other results;
• uninterrupted and error-free operation of the service at any time;
• compatibility with all banks, payment systems, devices, browsers, integrations, and external services;
• absence of complaints, fraud, chargebacks, cancellations, or other negative consequences of the Organizer’s activities.

19. Limitation of Liability

19.1. To the fullest extent permitted by applicable law, Evenda shall not be liable for:

• the holding, cancellation, rescheduling, or content of an event;
• actions or inactions by the Organizer, buyers, venues, banks, payment providers, contractors, and other third parties;
• errors in the event description, time, location, price, seating chart, attendance rules, or refund policy;
• payments for tickets, refunds, chargebacks, disputes, fraud cases, or other disputes between the Organizer and buyers;
• loss of profits, business reputation, indirect losses, loss of data, expected income, or commercial opportunities;
• unavailability of third-party services, integrations, email providers, CDNs, cloud systems, mapping services, payment gateways, and other external components.

19.2. Evenda’s aggregate liability for any claim by the Organizer arising out of or in connection with this Agreement shall be limited to the amount actually paid by the Organizer to Evenda during the three months preceding the event giving rise to the claim, unless otherwise required by mandatory law.

19.3. Nothing in this Agreement excludes or limits any liability that cannot be excluded by law.

20. Compensation for losses

20.1. The Organizer agrees to indemnify Evenda against any losses, expenses, claims, demands, fines, penalties, costs, and other damages arising in connection with:

• a breach of this Agreement by the Organizer;
• an illegal event, content, or sales method;
• a violation of consumer rights, third-party rights, intellectual property rights, or tax, payment, financial, advertising, or other legal requirements;
• customer claims regarding returns, payments, event quality, admission, cancellation, rescheduling, or other obligations of the Organizer;
• providing false, inaccurate, or misleading information;
• using Evenda in a manner that creates risks for Evenda, users, banks, payment partners, or third parties.

21. Suspension and Termination of the Agreement

21.1. Evenda reserves the right to suspend or terminate this Agreement in whole or in part, as well as to restrict access to the service, if:

• The Organizer breaches this Agreement;
• The Organizer fails to pay the subscription fee;
• There are indications of illegal activity, fraud, abuse, or significant risk;
• Evenda receives a binding request from a law, court, government agency, bank, payment provider, or other competent authority;
• Continuing to provide the service poses an unreasonable risk to Evenda or third parties.

21.2. The Organizer has the right to discontinue use of Evenda at any time by ceasing to use the service and, if necessary, canceling the subscription in accordance with the established procedure.

21.3. Termination of this Agreement shall not relieve the parties of any obligations arising prior to the date of termination, including obligations regarding payment, confidentiality, limitation of liability, indemnification, and compliance with applicable law.

22. Amendments to the Agreement

22.1. Evenda reserves the right to amend this Agreement from time to time.

22.2. The current version is always published on the website. If the changes are significant, Evenda will endeavor to notify the Organizer by reasonable means, including via the website, email, or the personal account.

22.3. Continued use of Evenda after the new version takes effect constitutes the Organizer’s acceptance of the updated Agreement.

23. Governing Law and Disputes

23.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Serbia.

23.2. Any dispute, controversy, or claim arising out of or in connection with this Agreement, including matters relating to its formation, performance, breach, termination, or invalidity, shall be submitted to the competent court in Belgrade, Republic of Serbia, unless otherwise required by mandatory provisions of applicable law.

23.3. Before taking legal action, the parties should, where possible, attempt to resolve the dispute by sending a written request to: [email protected].

24. General Provisions

24.1. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24.2. Evenda’s failure to exercise any right or provision of this Agreement shall not constitute a waiver of such right.

24.3. This Agreement, together with the applicable rates, Privacy Policy, Cookie Policy, Data Processing Agreement, and other documents directly referenced herein, constitutes the entire agreement between Evenda and the Organizer regarding the use of the platform.

25. Contact Information

If you have any questions about this Agreement, please contact us at:

ZURKA CE BITI DOO
Tax ID: 114432064
Mobile: 22023195
Belgrade, Kraljice Natalije 11, Serbia
[email protected]