Refund Policy (SaaS)

Effective date: 01.03.2026
Last updated: 16.10.2026

Subscription terms for new Evenda accounts

For new Evenda organizer accounts whose signup flow specifies the subscription requirement, a subscription must be set up before using the service. These terms apply to Evenda SaaS and do not change the terms of Oblakkarte.

In the web cabinet, subscriptions are set up through Paddle, our Merchant of Record. Complete Paddle checkout and provide a payment method to start a free 14-day trial. The trial starts when Paddle creates the subscription, not when you register an Evenda account. Access opens after the subscription is confirmed.

No subscription fee is charged for the free trial. Unless you cancel before the trial ends, Paddle automatically charges the payment method for the selected monthly or annual plan and renews it at the interval shown at checkout. The price, currency, applicable taxes and first billing date are shown before you confirm.

You can disable automatic renewal in the Billing section of your Evenda cabinet. Cancel before the billing date to prevent the next charge. Access continues until the end of the confirmed trial or paid period unless the subscription is terminated immediately. Deleting the app does not cancel the subscription.

In the iOS and Android apps, accounts without a current Paddle subscription use App Store or Google Play subscriptions. Prices, trial eligibility and duration, renewal, cancellation and refunds for those purchases follow the terms shown by the respective store. An account with a current Paddle subscription uses that subscription across devices and must not purchase a second subscription in a store.

Accounts registered before the new subscription requirement retain their previously granted trial, paid period and agreed conditions. A later move to Paddle may include an additional 14-day Paddle trial if offered at checkout; existing periods are not changed automatically by this service update.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

These provisions supplement the agreement and take precedence over inconsistent descriptions of signup, trial activation and billing for the accounts described above.

1. Scope

This Refund Policy applies to payments made by customers (event organizers) for access to Evenda.io software and services, including subscription plans and related features.

2. Subscription Fees

All subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the selected plan).

By purchasing a subscription, you agree to the billing terms presented at the time of purchase.

3. Refund Eligibility

You may request a full refund within 14 days of the date of payment. To request a refund, contact us at [email protected] or submit a request through your personal dashboard. Approved refunds are processed to the original payment method.

After the initial 14-day period, refunds are generally not provided for:

• partially used subscription periods;
• unused features;
• failure to use the service after purchase.

In addition, refunds may also be granted at Evenda.io’s sole discretion in the following cases:

• duplicate charges;
• technical issues preventing access to the service;
• billing errors.

4. Trial Period (if applicable)

If a free trial is offered, customers are responsible for canceling their subscription before the trial period ends.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

5. Cancellation

Customers may cancel their subscription at any time.

Cancellation will take effect at the end of the current billing cycle.

No prorated refunds are provided for the remaining period.

6. Payment Processing

Payments may be processed via third-party payment providers, including Paddle.

Refund requests related to subscription payments must be submitted to Evenda.io support. If applicable, refunds will be processed through the original payment method.

7. Chargebacks

Customers are encouraged to contact Evenda.io support before initiating a chargeback.

Unjustified chargebacks may result in suspension or termination of the account.

8. Contact

For refund requests, please contact: [email protected]