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Prepare your event check-in

A practical entrance checklist: staff access, devices, ticket tests and a clear process for exceptions.

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Agree who does what

Assign a person responsible for the entrance and order issues.
Give checkers the event permissions they need and verify their accounts.
Plan an assistance point so a ticket issue does not stop every entrance lane.

Rehearse before the doors open

Prepare devices

Install the current app, sign in and verify camera access. Charge devices and prepare a power source for long events.

Check the venue connection

Test connectivity at the actual entrance, using all devices together. Do not assume venue Wi-Fi or offline behavior without testing your setup.

Practice ticket results

Scan a valid test ticket, repeat the scan and try a ticket from another test event. Make sure the team understands each result.

Open with a clear process

Check the event selected in the app. Scan each ticket, read the result and send unresolved cases to the responsible organizer.

Your opening checklist

Every checker can see the correct event and access the scanner.
Camera, connectivity and battery have been checked at the entrance.
The team knows who can resolve disputed orders and how to reach them.

Handle exceptions consistently

Already used ticket

Check the ticket record with the responsible organizer. Do not override the result solely because a guest shows a screenshot.

Ticket not found

Verify the event and order details. Ask the responsible person to check the order status before making an admission decision.

FAQ

Mibvunzo inowanzo bvunzwa

How many people do we need at the entrance?

It depends on arrival peaks, the venue and the time needed per guest. Rehearse your process, measure it and plan separate assistance for exceptions.

Should staff use the organizer’s main login?

Use individual team access with the permissions needed for the event. This avoids distributing the main account credentials to entrance staff.

What should we check after the event?

Review attendance and unresolved ticket issues. Record what slowed entry and update the checklist before the next event.

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