Refusionspolitik (SaaS)

Ikrafttrædelsesdato: 01.03.2026
Seneste opdatering: 16.10.2026

Subscription terms for new Evenda accounts

For new Evenda organizer accounts whose signup flow specifies the subscription requirement, a subscription must be set up before using the service. These terms apply to Evenda SaaS and do not change the terms of Oblakkarte.

In the web cabinet, subscriptions are set up through Paddle, our Merchant of Record. Complete Paddle checkout and provide a payment method to start a free 14-day trial. The trial starts when Paddle creates the subscription, not when you register an Evenda account. Access opens after the subscription is confirmed.

No subscription fee is charged for the free trial. Unless you cancel before the trial ends, Paddle automatically charges the payment method for the selected monthly or annual plan and renews it at the interval shown at checkout. The price, currency, applicable taxes and first billing date are shown before you confirm.

You can disable automatic renewal in the Billing section of your Evenda cabinet. Cancel before the billing date to prevent the next charge. Access continues until the end of the confirmed trial or paid period unless the subscription is terminated immediately. Deleting the app does not cancel the subscription.

In the iOS and Android apps, accounts without a current Paddle subscription use App Store or Google Play subscriptions. Prices, trial eligibility and duration, renewal, cancellation and refunds for those purchases follow the terms shown by the respective store. An account with a current Paddle subscription uses that subscription across devices and must not purchase a second subscription in a store.

Accounts registered before the new subscription requirement retain their previously granted trial, paid period and agreed conditions. A later move to Paddle may include an additional 14-day Paddle trial if offered at checkout; existing periods are not changed automatically by this service update.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

These provisions supplement the agreement and take precedence over inconsistent descriptions of signup, trial activation and billing for the accounts described above.

1. Anvendelsesområde

Denne refusionspolitik gælder for kunders betalinger (arrangører af arrangementer) for adgang til Evenda.io-software og -tjenester, herunder prisplaner og tilknyttede funktioner.

2. Abonnementsgebyr

Alle abonnementbetalinger opkræves forud på regelmæssig basis (månedligt eller årligt — afhængigt af den valgte plan).

Når du abonnerer, accepterer du betalingsvilkårene, der er angivet på købstidspunktet.

3. Refusionsvilkår

Du kan anmode om fuld refusion inden for 14 dage fra betalingsdatoen. For at anmode om refusion, kontakt os på [email protected] eller indsend en anmodning via dit personlige dashboard. Godkendte refusioner behandles via den oprindelige betalingsmetode.

Efter den indledende 14-dages periode gives refusion som regel ikke for:

• delvist anvendte abonnementsperioder;
• ikke-brugte funktioner;
• ikke-brugt tjeneste efter betaling.

Derudover kan refusion gives efter Evenda.io’s skøn i følgende tilfælde:

• dobbelt opkrævning;
• tekniske fejl, der forhindrer adgang til tjenesten;
• faktureringsfejl.

4. Prøveperiode (hvis relevant)

Hvis der tilbydes en gratis prøveperiode, er kunden ansvarlig for at afmelde abonnementet før udløbet.

A free trial involves no subscription payment to refund. Charges after a trial are covered by the refund rules in this document and the terms of the payment provider or app store; the end of a trial does not remove applicable refund or statutory rights.

5. Opsigelse af abonnement

Kunden kan til enhver tid annullere abonnementet.

Opsigelsen træder i kraft ved udløbet af den aktuelle faktureringsperiode.

Der gives ikke en propotional tilbagebetaling for den resterende periode.

6. Betalingsbehandling

Betalinger kan behandles af tredjeparts betalingsudbydere, herunder Paddle.

Tilbagebetalingsanmodninger for abonnementets betalinger sendes til Evenda.io-support. Ved godkendelse gennemføres tilbagebetalingen med samme betalingsmetode som den oprindelige betaling.

7. Betalingstvist (chargeback)

Det anbefales at kontakte Evenda.io-support, inden du iværksætter en chargeback.

Ubegrundede chargebacks kan føre til suspendering eller lukning af kontoen.

8. Kontaktoplysninger

Ved henvendelser vedrørende tilbagebetaling kontakt venligst: [email protected]