Evenda

Official version of the document — in Serbian.

Translations into other languages are provided for convenience only. If there is any discrepancy between a translation and the Serbian version, the Serbian version prevails.

Organizer Agreement

Effective date: 1 March 2026
Last updated: 1 March 2026

This Organizer Agreement (“Agreement”) governs the terms of use of the Evenda SaaS platform by event organizers and their authorized representatives.

This Agreement is entered into between:

ZURKA CE BITI DOO
PIB: 114432064
MB: 22023195
Beograd, Kraljice Natalije 11, Serbia
Email: [email protected]

(“Evenda”)

and

the person who registers an organizer account, accepts this Agreement, or uses the Evenda platform as an event organizer
(“Organizer”).

By using the Evenda platform as an organizer, you confirm that you have read, understood, and accepted this Agreement. If you do not agree to its terms, you must not register an organizer account or use the Evenda platform.

1. Subject matter of the Agreement

1.1. Evenda grants the Organizer access to the SaaS platform to:

  • create and publish event pages;
  • manage events, tickets, orders, and attendees;
  • configure the organizer account and its team;
  • use administration, analytics, notifications, and other platform features;
  • connect the Organizer’s own payment methods;
  • use an Evenda service subscription.

1.2. Evenda provides software and technical infrastructure and does not become a party to the transaction between the Organizer and the ticket purchaser, unless expressly stated otherwise in a separate written agreement.

2. Legal status of Evenda and the Organizer

2.1. Under the standard service model:

  • Evenda is a provider of software and technical infrastructure;
  • the Organizer is the party that publishes the event, sells tickets, and provides related services to buyers;
  • the contract for the sale of a ticket is concluded between the buyer and the Organizer;
  • Evenda is not the seller of tickets;
  • Evenda is not a party to the contract for the sale of a ticket between the buyer and the Organizer;
  • Evenda does not receive buyers’ funds for tickets into its accounts unless expressly provided otherwise in a separate agreement;
  • the Organizer independently receives payment to its bank accounts, payment system accounts, or other payment details belonging to it.

2.2. The Organizer agrees that Evenda is not an agent, commission agent, distributor, payment agent, bank, payment institution, employer, partner, or representative of the Organizer, unless expressly provided otherwise in a separate written agreement.

3. Who may be an Organizer

3.1. An Organizer may be:

  • a legal entity;
  • a sole proprietor;
  • any other person entitled to hold events, publish them on the platform, and sell tickets in accordance with applicable law.

3.2. The person accepting this Agreement on behalf of the Organizer confirms that they have the authority to enter into this Agreement and to use Evenda on behalf of the Organizer.

3.3. If Evenda reasonably believes that such authority is lacking, Evenda may request supporting documents and restrict access until verification is completed.

4. Organizer account

4.1. To use the platform, the Organizer registers an account and provides the requested information.

4.2. The Organizer undertakes to:

  • provide accurate, up-to-date, and complete data;
  • keep the data up to date;
  • maintain the confidentiality of logins, passwords, and other access means;
  • assign access to team members in good faith and only to the extent necessary;
  • promptly notify Evenda of any suspected unauthorized access or account compromise.

4.3. The Organizer is responsible for all actions performed through its account, as well as for the actions of employees, contractors, representatives, and other persons who have been granted access to the account by or on behalf of the Organizer.

5. Subscription, plans, and access to features

5.1. Access to Evenda may be provided on a free, limited, or paid basis depending on the selected plan.

5.2. The Organizer agrees that:

  • they pay for access to Evenda functionality as a SaaS service;
  • payment for an Evenda subscription is not payment for tickets, events, or the Organizer’s services;
  • the feature set, limits, price, billing period, and other plan terms are determined by Evenda and published on the website, in the account, or in a separate commercial offer;
  • Evenda may update plans, limits, and functionality, notifying the Organizer in a reasonable manner in advance, unless otherwise required by applicable law.

5.3. If the subscription provides for automatic renewal, the renewal, charging, cancellation, and termination process is communicated to the Organizer before subscribing to the relevant plan.

5.4. Evenda may restrict access to paid features in case of non-payment or overdue payment.

6. Organizer’s independent activities

6.1. The Organizer, on its own responsibility:

  • creates and publishes events;
  • sets prices, ticket categories, dates, attendance rules, and refunds;
  • manages sales, orders, attendees, and communication with buyers;
  • selects and connects its payment methods;
  • receives payment for tickets;
  • organizes the holding of the event;
  • performs obligations towards buyers;
  • pays taxes, fees, and other mandatory charges;
  • carries out fiscalization, cash discipline, accounting, and tax reporting;
  • complies with requirements of banks, payment systems, payment providers, regulators, and legislation;
  • ensures the legality of the event, content, and sales method.

6.2. The Organizer may not present Evenda as the seller of tickets, the recipient of funds for tickets, or the party responsible to buyers for holding the event, unless expressly agreed in writing.

7. Payments for tickets

7.1. The Organizer confirms and agrees that under Evenda’s standard model:

  • the buyer pays the Organizer for the ticket;
  • funds for tickets are credited not to Evenda but to the Organizer or its own payment infrastructure;
  • Evenda does not withhold or store revenue from ticket sales;
  • Evenda is not responsible for settlements between the Organizer and its bank, acquirer, payment service, PSP, processor, or other payment provider.

7.2. The Organizer is solely responsible for:

  • correct connection of payment methods;
  • lawful use of its bank accounts and payment accounts;
  • compliance of payment transactions with applicable law;
  • refunds, chargebacks, disputes, fraud claims, and other payment disputes;
  • providing buyers with proper payment, settlement, and fiscal documents where required.

7.3. Evenda may receive limited technical statuses and payment metadata only to the extent necessary to display payment results, order status, and platform operation.

8. Organizer’s obligations towards buyers

8.1. The Organizer is solely responsible to buyers for all matters related to the event and ticket sales, including:

  • accuracy and completeness of the event description;
  • right to hold the event;
  • compliance of content and advertising materials with the law;
  • correctness of dates, times, location, program, seating plan, ticket categories, and other parameters;
  • admission of visitors to the event;
  • quality of the event and fulfillment of promised conditions;
  • cancellation, postponement, changes to the program;
  • refunds, exchanges, compensation, and handling of claims;
  • customer service and responses to inquiries;
  • compliance with consumer protection requirements to the applicable extent.

8.2. Evenda is not liable for the Organizer’s actions or omissions towards buyers, unless expressly provided otherwise in a separate written agreement.

9. Organizer content

9.1. The Organizer is solely responsible for all content it publishes on the platform, including event descriptions, images, videos, logos, participation terms, prices, ticket categories, refund rules, seating plans, and other materials.

9.2. The Organizer warrants that:

  • it has all necessary rights to the published content;
  • the content is accurate and not misleading;
  • the content does not violate the law, third-party rights, intellectual property rights, image rights, honor, dignity, or business reputation;
  • the content does not contain prohibited, fraudulent, harmful, or unlawful information.

9.3. The Organizer retains rights to its content but grants Evenda a non-exclusive, royalty-free license to use such content to the extent necessary to operate the platform, display events, send notifications, run APIs and applications, and promote events within the service.

10. Prohibited conduct

10.1. The Organizer may not use Evenda for:

  • unlawful activity;
  • publishing false, fraudulent, or misleading events;
  • selling prohibited goods, services, or access disguised as an event;
  • violating intellectual property rights, consumer rights, or other third-party rights;
  • distributing prohibited, discriminatory, extremist, harmful, or otherwise unlawful content;
  • spam, phishing, abuse, circumvention of restrictions, vulnerability testing without permission, or other misuse of Evenda’s infrastructure.

10.2. The Organizer warrants that all events, descriptions, images, texts, prices, participation terms, and other materials it publishes are lawful, accurate, and do not infringe third-party rights.

11. Verification, checks, and KYC

11.1. Evenda may request documents and information from the Organizer as needed to:

  • verify identity, authority, and status of the Organizer;
  • verify the company, entrepreneur, or other entity;
  • confirm the right to hold a specific event;
  • review the payment model and connected payment methods;
  • comply with legal requirements, security, anti-fraud, risk management, and Evenda’s internal rules;
  • handle complaints, claims, and incidents.

11.2. Evenda may:

  • restrict access to certain features until verification is completed;
  • refuse publication or hide an event until documents are provided;
  • suspend or terminate access to the service if verification fails, false information is provided, or material risks exist.

11.3. Conducting verification does not mean that Evenda confirms the legality, quality, safety, or good faith of the Organizer or its events.

12. Moderation and restrictions

12.1. Evenda may, but is not obliged to, moderate accounts, events, descriptions, images, prices, details, refund rules, and other materials published by the Organizer.

12.2. Evenda may remove, hide, restrict, block, or suspend publication of an event or access to the Organizer’s account if:

  • the Organizer breaches this Agreement;
  • there are signs of unlawful activity, fraud, abuse, or other misuse;
  • substantiated complaints are received from buyers, rights holders, banks, payment providers, regulators, or others;
  • inaccurate, prohibited, or misleading content is published;
  • use of the service creates risks for buyers, other users, Evenda, or third parties;
  • Evenda is required to do so by law, court decision, government authority, bank, payment provider, or other competent body.

12.3. Where possible and permissible under law, security, and abuse prevention, Evenda will try to inform the Organizer of the reason for the restriction.

13. Organizer team and access rights

13.1. The Organizer may grant account access to its team within the functionality available in Evenda.

13.2. The Organizer is responsible for:

  • correct assignment of roles and access rights;
  • actions of all invited users;
  • removing access from persons who no longer have authority;
  • lawfulness of granting such persons access to data, orders, events, and other information.

13.3. Evenda is not obliged to resolve disputes within the Organizer’s team and may rely on current access settings and data in its possession until proper evidence to the contrary is received.

14. Personal data

14.1. Depending on the specific processing scenario:

  • Evenda may act as an independent controller with respect to data of the Organizer, its team, subscription, billing, support, security, and service analytics;
  • Evenda may act as a processor on behalf of the Organizer with respect to data of buyers, attendees, and other persons whose data the Organizer processes through the platform.

14.2. Where Evenda processes personal data on behalf of the Organizer, the Data Processing Agreement applies to such relationship and forms an integral part of this Agreement, unless expressly provided otherwise in a separate written contract.

14.3. The Organizer confirms that:

  • it has lawful grounds for processing personal data through Evenda;
  • it properly informs data subjects where required;
  • it does not instruct Evenda to process data in violation of applicable law;
  • it is solely responsible for the lawfulness of its forms, fields, notices, and communication scenarios with buyers and attendees.

15. Confidentiality

15.1. Each party undertakes not to disclose the other party’s confidential information obtained in connection with this Agreement, except where:

  • disclosure is required by law;
  • disclosure is necessary to perform this Agreement and operate the service;
  • the information is already public through no fault of the recipient;
  • the other party has given written consent to disclosure.

15.2. Confidential information includes, among other things, non-public commercial terms, technical documentation, account information, internal processes, security data, statistics, support correspondence, and other non-public information.

16. Evenda intellectual property

16.1. All rights to the Evenda platform, including the website, software, interfaces, design, code, database, API, trademarks, platform texts, and other service elements, belong to Evenda or its licensors.

16.2. The Organizer receives a limited, revocable, non-exclusive, non-transferable right to use Evenda only to the extent necessary for lawful use of the service under this Agreement.

16.3. The Organizer may not:

  • copy, modify, adapt, decompile, extract source code, or otherwise use Evenda outside the provided functionality;
  • sell, rent, sublicense, or otherwise commercialize the Evenda platform as a software product;
  • use Evenda trademarks without written consent.

17. Service availability

17.1. Evenda strives to ensure stable platform operation but does not guarantee that the service will be continuously available without errors, delays, or failures.

17.2. Evenda may:

  • perform technical maintenance;
  • update, change, or discontinue individual features;
  • temporarily restrict access for technical, legal, or security reasons.

18. Disclaimer of warranties

18.1. Evenda provides the service on an “as is” and “as available” basis, unless expressly provided otherwise in a separate contract or mandatory law.

18.2. Evenda does not warrant:

  • achievement of any commercial result;
  • any particular volume of sales, conversion, profit, attendance, or other effect;
  • uninterrupted and error-free operation of the service at all times;
  • compatibility with all banks, payment systems, devices, browsers, integrations, and external services;
  • absence of complaints, fraud, chargebacks, cancellations, or other negative consequences of the Organizer’s activity.

19. Limitation of liability

19.1. To the maximum extent permitted by applicable law, Evenda is not liable for:

  • holding, cancellation, postponement, or content of an event;
  • actions or omissions of the Organizer, buyers, venues, banks, payment providers, contractors, and other third parties;
  • errors in event description, time, place, price, seating plan, attendance or refund rules;
  • payments for tickets, refunds, chargebacks, disputes, fraud cases, or other disputes between the Organizer and buyers;
  • loss of profit, business reputation, indirect damages, loss of data, expected income, or commercial opportunities;
  • unavailability of third-party services, integrations, email providers, CDN, cloud systems, mapping services, payment gateways, and other external components.

19.2. Evenda’s aggregate liability for any claim by the Organizer arising out of or related to this Agreement is limited to the amount actually paid by the Organizer to Evenda in the three months preceding the event giving rise to the claim, unless otherwise required by mandatory law.

19.3. Nothing in this Agreement excludes or limits liability that cannot be excluded by law.

20. Indemnity

20.1. The Organizer undertakes to indemnify Evenda for losses, expenses, claims, demands, fines, sanctions, costs, and other damages arising in connection with:

  • breach of this Agreement by the Organizer;
  • unlawful event, content, or sales method;
  • violation of consumer rights, third-party rights, intellectual property, or tax, payment, financial, advertising, or other legislation;
  • buyer claims regarding refunds, payments, quality of the event, admission, cancellation, postponement, or other obligations of the Organizer;
  • provision of false, inaccurate, or misleading information;
  • use of Evenda in a way that creates risks for Evenda, users, banks, payment partners, or third parties.

21. Suspension and termination

21.1. Evenda may suspend or terminate this Agreement in whole or in part and restrict access to the service if:

  • the Organizer breaches this Agreement;
  • the Organizer fails to pay the subscription;
  • there are signs of unlawful activity, fraud, abuse, or material risk;
  • Evenda receives a mandatory requirement from law, court, government authority, bank, payment provider, or other competent body;
  • continued service would create unjustified risk for Evenda or third parties.

21.2. The Organizer may stop using Evenda at any time by ceasing use of the service and, if necessary, cancelling the subscription in the prescribed manner.

21.3. Termination of this Agreement does not release the parties from obligations that arose before the termination date, including obligations regarding payment, confidentiality, limitation of liability, indemnity, and compliance with applicable law.

22. Changes to the Agreement

22.1. Evenda may periodically amend this Agreement.

22.2. The current version is always published on the website. If changes are material, Evenda will try to notify the Organizer in a reasonable manner, including via the website, email, or account.

22.3. Continued use of Evenda after a new version takes effect constitutes the Organizer’s acceptance of the updated Agreement.

23. Governing law and disputes

23.1. This Agreement is governed by and construed in accordance with the laws of the Republic of Serbia.

23.2. Any dispute, controversy, or claim arising out of or in connection with this Agreement, including questions of its formation, performance, breach, termination, or invalidity, shall be subject to the competent courts in Belgrade, Republic of Serbia, unless otherwise required by mandatory applicable law.

23.3. Before going to court, the parties shall where possible attempt to resolve the dispute by written communication to: [email protected].

24. General provisions

24.1. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in force.

24.2. Evenda’s failure to exercise any right or provision of this Agreement does not constitute a waiver of such right.

24.3. This Agreement, together with applicable plans, Privacy Policy, Cookie Policy, Data Processing Agreement, and other documents expressly referenced herein, constitutes the entire agreement between Evenda and the Organizer regarding use of the platform.

25. Contacts

If you have questions about this Agreement, you may contact us:

ZURKA CE BITI DOO
PIB: 114432064
MB: 22023195
Beograd, Kraljice Natalije 11, Serbia
[email protected]